Shipping Terms and Conditions

At Splashe.com, we look to process orders as quickly as we can, so you can start enjoying the products you love, faster. 

We offer free shipping on all orders, no minimums.

Orders shipping to Hawaii, Alaska, and APO/FPO/DPO addresses may take up to 3 weeks. 

For questions regarding shipping options, call us toll-free at 866-499-7903, or send us an email at help@splashe.com.

 

RETURNS AND REFUNDS

Not loving it? No problem. At Splashe.com, our goal is to make sure customers are completely satisfied with their purchases. We will gladly accept returns providing that goods are returned in their original packaging, in salable condition within 30 days from the date of the invoice. We cannot accept returns where the item has been opened or used unless it is damaged or defective. We also reserve the right to refuse refunds on personal use products for any reason.

  • We offer free returns within the 30 day return period.
  • Your refund or credit will be issued within 30 days of your return being received—we will also confirm the refund by email. 

For any product that is damaged, defective, or missing, please have the following information handy and emailed to our customer support email help@splashe.com:

  • Your Order Number
  • The Damaged, Defective, Missing
  • Your preference for Refund or Replacement

Return Instructions: 

To Initiate a return please contact us through live chat or via email at help@splashe.com for a return authorization. Please make sure your email includes the following: 

  • Order Number
  • Item(s) being returned 
  • Reason for Return

Our live chat hours are M-F from 8 am - 8 pm EST. Our Customer Care representatives are also available via telephone from 8:00AM-8:00PM EST, Monday to Friday. You can reach us toll-free at 1-866-499-7903.